Change / Cancel Order

  
Reservation Modification and Reservation Cancellation:
 
                    
Reservation Modification
Changes and updates to reservations cannot be made directly through the website.
Modifications to reservations made on hotels website may be made directly with hotel:

Email: hotel@alexander.co.il
Phone for inquiries: +972-3-545-2200
 
Reservation Cancellation:
Reservations made on the hotels website will receive a user name and password. Customers may enter “My Account” with the user name and password given
A customer who has placed an order through the site will receive a user name and password on the order confirmation that he/she made.
The reservation may be canceled from any and all pages of the website through the category "My Account" at the bottom of the website page.
The customer will be required to enter the username (email address) and password that appears on the reservation confirmation received upon making the reservation.

After entering the username and password, the customer will be able to cancel his/her order using the "cancel" button,
and will be subject to the cancellation conditions specific to the reservation.

Reservation cancellation depends on the cancellation policy specified in the terms and conditions which appear on the website and on the reservation confirmation
If your order does not meet the terms of cancellation and the cancellation button does not appear in "My Reservations",
you must contact the Hotel directly at hotel@alexander.co.il
or +97235452200 for further assistance.
In addition cancellations of reservation made on the hotels website may be cancelled directly with the hotels reservation department at hotel@alexander.co.il or +97235452200